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customer service operations manager

  • Customer Service
  • Telford
  • Up to £40000.00 per annum
  • Permanent
  • Full Time
  • 3240811
  • 22 Feb 2018
  1. Jobs in Shropshire from Hays
  2. Hays
  3. More Jobs from this Recruiter

Customer Service Contact Centre Operations Manager

Your new company
A specialist business services provider who deliver professional services to their high profile clients.

Your new role
Customer Service Operations.
You will be managing the Team Leaders in an Inbound Customer Service Centre.
Finding a resolution to escalated complaints.
Developing, motivating and coaching Team Leaders.
Identifying training needs and mentoring where required.
Staff planning.
Above all, ensuring an excellent standard of Customer Service is delivered.

What you'll need to succeed
You are an experienced Customer Service Operations Manager.

What you'll get in return
£40000 Basic Salary
Hours of work Monday to Friday 9.00am - 5.30pm
Pension, Health Plan, Life Assurance
22 Days Annual Leave + Bank Holidays

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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