senior contact centre operator (vb)
- Customer Service
- Telford
- £17000 per annum
- Temporary
- VB260112CS
- 26 Jan 2012
- Extra Personnel
- More Jobs from this Recruiter
Our client is looking to recruit a Senior Contact Centre Operator to join their team on a temporary to permanent basis. The role is working FT hours of which you will be required to work 8.30am - 4.30pm and 8.30am - 5pm alternate weeks. Responsibilities will include the following:
- Providing effective and professional support to customers via telephone, email and fax
- Maintain set KPIs and effectively using the Customer Support Databases
- Liaise with internal and external groups and provide support to the contact centre operators
- Liaise with couriers in regards to arranging collection/delivery/replacement parts and problem
solve courier issues
- Assist the Contact Centre Supervisor in implementation, development and maintenance of
administration systems utilised by the Contact Centre
- Compilation and issue of reports
Essential Attributes
- Competent in all Microsoft packages
- Have a recognised database/spreadsheet qualification experience
- Proven customer service experience
- Time management experience
- Self motivated
- High degree of accuracy and attention to detail
Please only apply if you meet all the above criteria. Only successful applicants will be contacted for this role. For more information please contact Vinny Bansal
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